Privacy Policy
Last updated: 11 November 2026
Health Encompassed respects your privacy and is committed to protecting your personal and health information.
This policy explains how Firas Jarrouge trading as Health Encompassed (“we”, “us” or “our”) collects, holds, uses and discloses information when you visit our website, contact us, subscribe to our newsletter or receive chiropractic care.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
Information we collect
We collect information reasonably necessary to provide our services and operate our practice.
Depending on your interaction with us, this may include:
- Your name, date of birth, address and contact details.
- Medical history, symptoms, injuries, medications and other information relevant to your care.
- Consultation notes, assessments, treatment plans, referrals and correspondence.
- Appointment, billing and payment information, including relevant Medicare or private health insurance details.
- Information you provide through enquiries, feedback or complaints.
- Your email address and subscription preferences if you join our newsletter.
How we collect information
We generally collect information directly from you through appointment bookings, patient forms, consultations, telephone calls, emails and website forms.
Where appropriate and with your consent, or where otherwise permitted by law, we may also collect relevant information from your authorised representative, referring practitioner, other healthcare providers or insurer.
We seek your consent to collect health information unless an exception under applicable law applies.You may make a general enquiry anonymously or using a pseudonym where practicable. However, we usually need to identify you and collect relevant health information to provide safe care, maintain accurate records and process claims. If you choose not to provide necessary information, we may be unable to provide some services.
How we use your information
We use personal and health information to:
- Assess your needs and provide chiropractic care.
- Plan, coordinate and review your treatment.
- Manage appointments, reminders and communications about your care.
- Process payments, invoices and relevant claims.
- Respond to enquiries, feedback and complaints.
- Manage and improve our practice.
- Meet legal, professional and record-keeping obligations.
We use information for other purposes only with your consent or where permitted or required by law.
When we share information
We may disclose relevant information to:
- Healthcare providers involved in your care, with your consent or where otherwise permitted by law.
- People you authorise to act on your behalf.
- Service providers supporting our practice, such as booking, record-keeping, payment, email, website and IT providers.
- Insurers, Medicare or other organisations where necessary to process an authorised claim.
- Professional advisers, regulators or authorities where permitted or required by law.
We limit disclosures to information reasonably necessary for the relevant purpose.
We do not sell your personal or health information.
Bookings and patient records
We use Cliniko to manage appointment bookings and patient records.
Information entered through our Cliniko booking service or recorded during your care is processed through that platform.
Access to patient information is restricted to authorised people who need it for care, administration or another lawful purpose.
You can read more about Cliniko’s handling of information in its Privacy Policy.
Newsletter subscriptions
If you choose to subscribe, we use beehiiv to manage our newsletter and send health tips, articles and practice updates.
This involves providing beehiiv with your email address and any other information you submit through the subscription form. Depending on the newsletter settings, beehiiv may also process information about email delivery, opens and link clicks.
Being a patient does not automatically subscribe you to our newsletter. We do not include clinical records or treatment notes in our newsletter mailing list.
You can unsubscribe at any time using the link in a newsletter or by contacting us. Unsubscribing from marketing does not stop necessary communications about your appointments or care.
More information is available in beehiiv’s Privacy Policy.
Website information and cookies
Our website and hosting providers may process technical information, such as your IP address, browser type, device information and access logs, to operate, secure and troubleshoot the website.
Please avoid sending detailed medical information through general website enquiries. Contact the practice if you need guidance on providing health information.
Overseas processing
Some service providers may store, process or access information outside Australia.
In particular, beehiiv is based in the United States, and newsletter information may be processed there and in other countries used by its service providers.
Cliniko’s data-hosting arrangements depend on the account’s region. Other systems supporting our website, email and administration may also involve overseas processing.
Where applicable, we take reasonable steps to ensure overseas disclosures meet Australian privacy requirements.
Storage, security and retention
We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate access restrictions and safeguards for electronic and any paper records.
No electronic transmission or storage system can be guaranteed completely secure.
We retain information for as long as necessary for its purpose and to meet legal and professional obligations. In NSW, adult health records generally must be retained for at least seven years after the last health service. Information collected while a patient was under 18 must generally be retained until they turn 25. Longer retention may be necessary where another obligation applies.
When information is no longer required and retention is not legally necessary, we take reasonable steps to securely destroy or de-identify it, keeping any required disposal records.
Accessing or correcting your information
You can contact us to request access to personal or health information we hold about you, or to request a correction.
We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable legal requirements.
There is no fee to make a request or seek a correction. If a reasonable access or copying charge applies, we will explain it beforehand.
If we cannot provide access or make a requested correction, we will explain why, unless the law prevents us from doing so, and advise you of available complaint options.
Privacy questions and complaints
Please direct privacy enquiries, access or correction requests, and complaints to:
Privacy contact — Health Encompassed
Email: luke@healthencompassed.com.au
If you make a complaint, please describe your concern and the outcome you are seeking. We will investigate, contact you if further information is needed and aim to respond within 30 days.
If you are dissatisfied with our response, or do not receive a response within a reasonable period, you may contact:
- The Office of the Australian Information Commissioner about federal privacy matters.
- The Information and Privacy Commission NSW about NSW health privacy matters.
Changes to this policy
We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on our website with its last updated date.
You can request a copy by contacting us.