{"id":510,"date":"2026-11-03T05:58:44","date_gmt":"2026-11-03T05:58:44","guid":{"rendered":"https:\/\/healthencompa1.wpenginepowered.com\/?page_id=510"},"modified":"2026-11-11T02:47:36","modified_gmt":"2026-11-11T02:47:36","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.healthencompassed.com.au\/?page_id=510","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"510\" class=\"elementor elementor-510\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-940a518 e-con e-atomic-element e-flexbox-base e-default-div e-6ceba74 \" data-id=\"940a518\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"940a518\" data-e-type=\"e-flexbox\" data-id=\"940a518\">\n    <div class=\"elementor-element elementor-element-2489447 e-flex e-con-boxed e-con e-parent\" data-id=\"2489447\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"f03f9c3\" class=\"e-f03f9c3-66a71f0 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"f03f9c3\">Privacy Policy<\/h2>\n\t\t\t\t\t<p class=\"e-bdbb2d9-dc0ec10 e-paragraph-base e-default-p\" data-interaction-id=\"bdbb2d9\" data-e-type=\"widget\" data-id=\"bdbb2d9\">Last updated: 11 November 2026<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-531e2a9 e-con e-atomic-element e-flexbox-base e-default-div e-2a2096b \" data-id=\"531e2a9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"531e2a9\" data-e-type=\"e-flexbox\" data-id=\"531e2a9\">\n    <div class=\"elementor-element elementor-element-e0e6552 e-flex e-con-boxed e-con e-parent\" data-id=\"e0e6552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<p class=\"e-c0209fa-190df7d e-paragraph-base e-default-p\" data-interaction-id=\"c0209fa\" data-e-type=\"widget\" data-id=\"c0209fa\">Health Encompassed respects your privacy and is committed to protecting your personal and health information.<br><br>This policy explains how Firas Jarrouge trading as Health Encompassed (\u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) collects, holds, uses and discloses information when you visit our website, contact us, subscribe to our newsletter or receive chiropractic care.<br><br>We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7e07cb0 e-con e-atomic-element e-flexbox-base e-default-div e-7e07cb0-75d3f83 \" data-id=\"7e07cb0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7e07cb0\" data-e-type=\"e-flexbox\" data-id=\"7e07cb0\">\n    <div class=\"elementor-element elementor-element-bab47c6 e-flex e-con-boxed e-con e-parent\" data-id=\"bab47c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"76c11fb\" class=\"e-76c11fb-c4c1499 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"76c11fb\">Information we collect<\/h2>\n\t\t\t\t\t<p class=\"e-ba0fe1c-3147917 e-paragraph-base e-default-p\" data-interaction-id=\"ba0fe1c\" data-e-type=\"widget\" data-id=\"ba0fe1c\">We collect information reasonably necessary to provide our services and operate our practice. <br><br>Depending on your interaction with us, this may include:<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-864f865 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"864f865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Your name, date of birth, address and contact details.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Medical history, symptoms, injuries, medications and other information relevant to your care.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consultation notes, assessments, treatment plans, referrals and correspondence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Appointment, billing and payment information, including relevant Medicare or private health insurance details.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Information you provide through enquiries, feedback or complaints.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Your email address and subscription preferences if you join our newsletter.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-260a0e4 e-con e-atomic-element e-flexbox-base e-default-div e-260a0e4-3293036 \" data-id=\"260a0e4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"260a0e4\" data-e-type=\"e-flexbox\" data-id=\"260a0e4\">\n    <div class=\"elementor-element elementor-element-e62d09f e-flex e-con-boxed e-con e-parent\" data-id=\"e62d09f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"e6ebb56\" class=\"e-e6ebb56-f21fb5c e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"e6ebb56\">How we collect information<\/h2>\n\t\t\t\t\t<p class=\"e-1ae5172-5fd8b6b e-paragraph-base e-default-p\" data-interaction-id=\"1ae5172\" data-e-type=\"widget\" data-id=\"1ae5172\">We generally collect information directly from you through appointment bookings, patient forms, consultations, telephone calls, emails and website forms.<br><br>Where appropriate and with your consent, or where otherwise permitted by law, we may also collect relevant information from your authorised representative, referring practitioner, other healthcare providers or insurer.<br><br>We seek your consent to collect health information unless an exception under applicable law applies.You may make a general enquiry anonymously or using a pseudonym where practicable. However, we usually need to identify you and collect relevant health information to provide safe care, maintain accurate records and process claims. If you choose not to provide necessary information, we may be unable to provide some services.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-914116c e-con e-atomic-element e-flexbox-base e-default-div e-914116c-68cf5bd \" data-id=\"914116c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"914116c\" data-e-type=\"e-flexbox\" data-id=\"914116c\">\n    <div class=\"elementor-element elementor-element-e5f8f1a e-flex e-con-boxed e-con e-parent\" data-id=\"e5f8f1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"f1012ac\" class=\"e-f1012ac-eaa61b1 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"f1012ac\">How we use your information<\/h2>\n\t\t\t\t\t<p class=\"e-182dcec-0a04baf e-paragraph-base e-default-p\" data-interaction-id=\"182dcec\" data-e-type=\"widget\" data-id=\"182dcec\">We use personal and health information to:<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-8618bb3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8618bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assess your needs and provide chiropractic care.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Plan, coordinate and review your treatment.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage appointments, reminders and communications about your care.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Process payments, invoices and relevant claims.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Respond to enquiries, feedback and complaints.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage and improve our practice.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Meet legal, professional and record-keeping obligations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-8dbb299-2b01745 e-paragraph-base e-default-p\" data-interaction-id=\"8dbb299\" data-e-type=\"widget\" data-id=\"8dbb299\">We use information for other purposes only with your consent or where permitted or required by law.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1bf6b76 e-con e-atomic-element e-flexbox-base e-default-div e-1bf6b76-ed68982 \" data-id=\"1bf6b76\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1bf6b76\" data-e-type=\"e-flexbox\" data-id=\"1bf6b76\">\n    <div class=\"elementor-element elementor-element-40d99e9 e-flex e-con-boxed e-con e-parent\" data-id=\"40d99e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"70259fd\" class=\"e-70259fd-9e01635 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"70259fd\">When we share information<\/h2>\n\t\t\t\t\t<p class=\"e-e7b59ac-473e214 e-paragraph-base e-default-p\" data-interaction-id=\"e7b59ac\" data-e-type=\"widget\" data-id=\"e7b59ac\">We may disclose relevant information to:<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0861d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9c0861d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Healthcare providers involved in your care, with your consent or where otherwise permitted by law.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">People you authorise to act on your behalf.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service providers supporting our practice, such as booking, record-keeping, payment, email, website and IT providers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Insurers, Medicare or other organisations where necessary to process an authorised claim.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Professional advisers, regulators or authorities where permitted or required by law.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-1745e20-613f466 e-paragraph-base e-default-p\" data-interaction-id=\"1745e20\" data-e-type=\"widget\" data-id=\"1745e20\">We limit disclosures to information reasonably necessary for the relevant purpose. <br><br>We do not sell your personal or health information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1d64982 e-con e-atomic-element e-flexbox-base e-default-div e-1d64982-38bf793 \" data-id=\"1d64982\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1d64982\" data-e-type=\"e-flexbox\" data-id=\"1d64982\">\n    <div class=\"elementor-element elementor-element-403514a e-flex e-con-boxed e-con e-parent\" data-id=\"403514a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"132d2a2\" class=\"e-132d2a2-823bc39 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"132d2a2\">Bookings and patient records<\/h2>\n\t\t\t\t\t<p class=\"e-05be2b4-01a7da9 e-paragraph-base e-default-p\" data-interaction-id=\"05be2b4\" data-e-type=\"widget\" data-id=\"05be2b4\">We use Cliniko to manage appointment bookings and patient records.<br><br>Information entered through our Cliniko booking service or recorded during your care is processed through that platform. <br><br>Access to patient information is restricted to authorised people who need it for care, administration or another lawful purpose.<br><br>You can read more about Cliniko\u2019s handling of information in its <a target=\"_blank\" href=\"https:\/\/www.cliniko.com\/policies\/privacy\/\"><strong><u>Privacy Policy<\/u><\/strong><\/a><strong><u>.<\/u><\/strong><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-bbfda82 e-con e-atomic-element e-flexbox-base e-default-div e-bbfda82-8e9a337 \" data-id=\"bbfda82\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"bbfda82\" data-e-type=\"e-flexbox\" data-id=\"bbfda82\">\n    <div class=\"elementor-element elementor-element-b302b89 e-flex e-con-boxed e-con e-parent\" data-id=\"b302b89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"ee2950c\" class=\"e-ee2950c-e0bea07 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"ee2950c\">Newsletter subscriptions<\/h2>\n\t\t\t\t\t<p class=\"e-0ad3e37-a3f4666 e-paragraph-base e-default-p\" data-interaction-id=\"0ad3e37\" data-e-type=\"widget\" data-id=\"0ad3e37\">If you choose to subscribe, we use beehiiv to manage our newsletter and send health tips, articles and practice updates.<br><br>This involves providing beehiiv with your email address and any other information you submit through the subscription form. Depending on the newsletter settings, beehiiv may also process information about email delivery, opens and link clicks.<br><br>Being a patient does not automatically subscribe you to our newsletter. We do not include clinical records or treatment notes in our newsletter mailing list.<br><br>You can unsubscribe at any time using the link in a newsletter or by contacting us. Unsubscribing from marketing does not stop necessary communications about your appointments or care.<br><br>More information is available in <a target=\"_blank\" href=\"https:\/\/www.beehiiv.com\/privacy\">beehiiv\u2019s <strong><u>Privacy Policy<\/u><\/strong><\/a><strong><u>.<\/u><\/strong><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-786d662 e-con e-atomic-element e-flexbox-base e-default-div e-786d662-78f2dbe \" data-id=\"786d662\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"786d662\" data-e-type=\"e-flexbox\" data-id=\"786d662\">\n    <div class=\"elementor-element elementor-element-de98a9b e-flex e-con-boxed e-con e-parent\" data-id=\"de98a9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"12dfcc3\" class=\"e-12dfcc3-b5be635 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"12dfcc3\">Website information and cookies<\/h2>\n\t\t\t\t\t<p class=\"e-1b91cda-2202463 e-paragraph-base e-default-p\" data-interaction-id=\"1b91cda\" data-e-type=\"widget\" data-id=\"1b91cda\">Our website and hosting providers may process technical information, such as your IP address, browser type, device information and access logs, to operate, secure and troubleshoot the website.<br><br>Please avoid sending detailed medical information through general website enquiries. Contact the practice if you need guidance on providing health information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ec29abc e-con e-atomic-element e-flexbox-base e-default-div e-ec29abc-ac33614 \" data-id=\"ec29abc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ec29abc\" data-e-type=\"e-flexbox\" data-id=\"ec29abc\">\n    <div class=\"elementor-element elementor-element-b66eac4 e-flex e-con-boxed e-con e-parent\" data-id=\"b66eac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"e707cd1\" class=\"e-e707cd1-03d1948 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"e707cd1\">Overseas processing<\/h2>\n\t\t\t\t\t<p class=\"e-562fe98-2083306 e-paragraph-base e-default-p\" data-interaction-id=\"562fe98\" data-e-type=\"widget\" data-id=\"562fe98\">Some service providers may store, process or access information outside Australia.<br><br>In particular, beehiiv is based in the United States, and newsletter information may be processed there and in other countries used by its service providers.<br><br>Cliniko\u2019s data-hosting arrangements depend on the account\u2019s region. Other systems supporting our website, email and administration may also involve overseas processing.<br><br>Where applicable, we take reasonable steps to ensure overseas disclosures meet Australian privacy requirements.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3a13a57 e-con e-atomic-element e-flexbox-base e-default-div e-3a13a57-2f70e51 \" data-id=\"3a13a57\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3a13a57\" data-e-type=\"e-flexbox\" data-id=\"3a13a57\">\n    <div class=\"elementor-element elementor-element-ea1cbc2 e-flex e-con-boxed e-con e-parent\" data-id=\"ea1cbc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"62dacc5\" class=\"e-62dacc5-426208f e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"62dacc5\">Storage, security and retention<\/h2>\n\t\t\t\t\t<p class=\"e-8ef3726-03732a2 e-paragraph-base e-default-p\" data-interaction-id=\"8ef3726\" data-e-type=\"widget\" data-id=\"8ef3726\">We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate access restrictions and safeguards for electronic and any paper records.<br><br>No electronic transmission or storage system can be guaranteed completely secure.<br><br>We retain information for as long as necessary for its purpose and to meet legal and professional obligations. In NSW, adult health records generally must be retained for at least seven years after the last health service. Information collected while a patient was under 18 must generally be retained until they turn 25. Longer retention may be necessary where another obligation applies.<br><br>When information is no longer required and retention is not legally necessary, we take reasonable steps to securely destroy or de-identify it, keeping any required disposal records.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f685fd9 e-con e-atomic-element e-flexbox-base e-default-div e-f685fd9-41f3c4a \" data-id=\"f685fd9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f685fd9\" data-e-type=\"e-flexbox\" data-id=\"f685fd9\">\n    <div class=\"elementor-element elementor-element-261f27d e-flex e-con-boxed e-con e-parent\" data-id=\"261f27d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"fd91f6f\" class=\"e-fd91f6f-dddd4b5 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"fd91f6f\">Accessing or correcting your information<\/h2>\n\t\t\t\t\t<p class=\"e-f04a0eb-964f5c1 e-paragraph-base e-default-p\" data-interaction-id=\"f04a0eb\" data-e-type=\"widget\" data-id=\"f04a0eb\">You can contact us to request access to personal or health information we hold about you, or to request a correction.<br><br>We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable legal requirements.<br><br>There is no fee to make a request or seek a correction. If a reasonable access or copying charge applies, we will explain it beforehand.<br><br>If we cannot provide access or make a requested correction, we will explain why, unless the law prevents us from doing so, and advise you of available complaint options.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-2194140 e-con e-atomic-element e-flexbox-base e-default-div e-2194140-b92931c \" data-id=\"2194140\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2194140\" data-e-type=\"e-flexbox\" data-id=\"2194140\">\n    <div class=\"elementor-element elementor-element-0bbd285 e-flex e-con-boxed e-con e-parent\" data-id=\"0bbd285\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"e900fa6\" class=\"e-e900fa6-ee9ee6a e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"e900fa6\">Privacy questions and complaints<\/h2>\n\t\t\t\t\t<p class=\"e-05150bf-f57ebe7 e-paragraph-base e-default-p\" data-interaction-id=\"05150bf\" data-e-type=\"widget\" data-id=\"05150bf\">Please direct privacy enquiries, access or correction requests, and complaints to:<br><br><strong>Privacy contact \u2014 Health Encompassed<\/strong><br><strong>Email:<\/strong> <a target=\"_blank\" href=\"mailto:luke@healthencompassed.com.au\">luke@healthencompassed.com.au<\/a><br><br>If you make a complaint, please describe your concern and the outcome you are seeking. We will investigate, contact you if further information is needed and aim to respond within 30 days.<br><br>If you are dissatisfied with our response, or do not receive a response within a reasonable period, you may contact:<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-0864c0c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0864c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The <b><u>Office of the Australian Information Commissioner <\/u><\/b>about federal privacy matters.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The <u><b>Information and Privacy Commission NSW <\/b><\/u>about NSW health privacy matters.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-c414f9f e-con e-atomic-element e-flexbox-base e-default-div e-c414f9f-b8a5224 \" data-id=\"c414f9f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"c414f9f\" data-e-type=\"e-flexbox\" data-id=\"c414f9f\">\n    <div class=\"elementor-element elementor-element-7ec09aa e-flex e-con-boxed e-con e-parent\" data-id=\"7ec09aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"b5784fb\" class=\"e-b5784fb-40308a5 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"b5784fb\">Changes to this policy<\/h2>\n\t\t\t\t\t<p class=\"e-ec2b79e-2127c7c e-paragraph-base e-default-p\" data-interaction-id=\"ec2b79e\" data-e-type=\"widget\" data-id=\"ec2b79e\">We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on our website with its last updated date.<br><br>You can request a copy by contacting us.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: 11 November 2026 Health Encompassed respects your privacy and is committed to protecting your personal and health information. This policy explains how Firas Jarrouge trading as Health Encompassed (\u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) collects, holds, uses and discloses information when you visit our website, contact us, subscribe to our newsletter or receive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-510","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/pages\/510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=510"}],"version-history":[{"count":10,"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/pages\/510\/revisions"}],"predecessor-version":[{"id":695,"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=\/wp\/v2\/pages\/510\/revisions\/695"}],"wp:attachment":[{"href":"https:\/\/www.healthencompassed.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}